Which practice best supports effective HSMS communication?

• A. Two-way communication with timely responses
• B. Conducting communication only during annual review
• C. Restricting worker requests
• D. One-way communication from managers only

Answer: (A)

Two-way communication with timely responses is essential for effective HSMS communication. It ensures information, concerns, and safety feedback flow in both directions between workers and management, creating shared understanding and quick action when risks are identified. When workers know they will be listened to and that questions and requests will be answered promptly, they’re more likely to report hazards, near-misses, and unsafe conditions, which supports early intervention and continuous improvement. This practice also builds trust, accountability, and a collaborative safety culture—key elements of a strong health and safety management system and aligned with standards that emphasize ongoing consultation and participation.

Communication that happens only during an annual review misses day-to-day hazards and evolving controls, leaving gaps in safety awareness and response. Restricting worker requests shuts down essential input and undermines the system’s ability to adapt to real conditions on the ground. One-way communication from managers only prevents feedback, reduces engagement, and fails to capture frontline realities needed to implement timely corrective actions.